Digital Transformation with Dynamics 365

Regardless of the industry or segment, digital transformation is now a business transformation mantra for every business. Microsoft Dynamics 365 is a suite of intelligent business applications built specifically to enable organisations to drive digital transformation and evolve from reactive business decisions to proactive insights. Dynamics 365 applications remove the complexity of managing disparate customer relationship management (CRM) and enterprise resource management (ERP) systems.

WHAT IS DIGITAL TRANSFORMATION?

Digital transformation through Dynamics 365 is the integration of digital technology into all areas of a business, from marketing, sales, customer service, and field service, to human resources, supply chain, and finance. The goal behind digital transformation is to help organizations adapt and remain resilient against competitive pressure, changing customer needs, and even global crises. Companies who are flexible, with growth-mindsets and the urge to stay relevant with ever-new technologies, are the companies who successfully shift via digital transformation.

WHAT IS DYNAMICS 365?

Dynamics 365 is Microsoft’s suite of cloud-based business applications. From CRM applications like Marketing and Sales, to the ERP solution Business Central, Dynamics 365 applications can be used together for a unified experience across the company’s work processes, or individually. Dynamics 365 applications can be leveraged quickly and right out of the box to great effect or customized to meet the unique needs of a business. Other Microsoft products, like Office 365, Microsoft 365 products, and the Power Platform, work well with Dynamics 365 applications for heightened productivity, communication, analytics, and automation across a business.

Microsoft Dynamics 365 is the only cloud-based solution that offers all you need for CRM and ERP in one place, that work seamlessly together across several business units, such as sales, operations, marketing, project service automation, and more.

Some of the benefits of using Dynamic 365 include:

All Your Apps in One Place

Dynamics 365 is built to be simple as you only need to do add individual apps that work both on their own or together. The system can create a solution that suits your needs. When your requirements change, you need to add the applications that help you grow.

Better Understanding of Customers

Dynamics 365 joins any customer data to get a complete picture of the customer’s buying history. You can personalize the customer experience and measure and track the health of customer relationships and use pre-built KPIs to understand the customer journey with real-time updates accurately.

Flexibility

Savings and expenses are the critical factors and having an operational cost, and a subscription model is far more flexible than having capital costs. This has the potential to be much cheaper as you have the option to buy only what you need instead of paying for a complete package. Dynamics 365 can also help you reduce costs significantly as you can eliminate the need to manage your own data center and servers.

Better Usability

If you use Dynamics 365, you will be able to easily search and find the apps that you and your business need. This makes solutions easy to understand and use. When your needs change, you can effortlessly search for an app that can help you.

Effective Productivity

Dynamics 365 helps to increase employee productivity since they have access to tools and insights required to make the most suitable decisions. Digital is the future, and it is also the present, so there is no better time to consider how your business can move toward full digital transformation.

Contact us on sales@issc.co.za to learn more about the role we can play in your digital journey.